Privacy Policy

1. Introduction

We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website ducflair.com or use our services. We operate in compliance with the EU General Data Protection Regulation (GDPR) and the Portuguese Data Protection Law (Law no. 58/2019).

2. Data Controller

Ducflair, based in Portugal, is the controller responsible for your personal data. For the purposes of this Privacy Policy, references to “Ducflair,” “we,” “us,” or “our” refer to Ducflair.

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Email: legal@ducflair.com

3. Information We Collect

We may collect and process the following categories of data:

  • Identity Data: Name, surname, or username.
  • Contact Data: Email address and phone number.
  • Technical Data: IP address, browser type, device identifier, and operating system.
  • Usage Data: Pages visited, time spent, features used, and click patterns on our website.

Under GDPR, we only process your data if we have a legal basis. In accordance with Portuguese regulations, these include:

  • Consent: When you provide clear consent (e.g., via a contact form or newsletter subscription).
  • Contract: Processing is necessary for a contract we have with you (e.g., service delivery).
  • Legal Obligation: Compliance with Portuguese law (e.g., tax reporting, invoicing).
  • Legitimate Interests: Necessary for our legitimate business interests, such as website security and fraud prevention, provided they do not override your fundamental rights.

5. Data Retention

We only keep your personal data for as long as necessary to fulfill the purposes for which it was collected. Under Portuguese fiscal law, certain commercial and accounting documents must be retained for a period of 10 years.

6. Sharing with Third Parties

We do not sell your personal data. We may share your data only with:

  • Trusted service providers (e.g., web hosting, IT support).
  • Public authorities or tax offices if required by Portuguese law.
  • Logistics partners for the fulfillment of orders.

7. International Transfers

We primarily store and process your data within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure it is protected by Standard Contractual Clauses (SCCs) as approved by the European Commission, or other appropriate safeguards as required by GDPR.

8. Your Rights

Under the GDPR, you have the rights of:

  • Access: To request a copy of your personal data.
  • Rectification: To correct inaccurate or incomplete data.
  • Erasure: To request the deletion of your data (“Right to be Forgotten”).
  • Restriction: To limit how we process your information.
  • Data Portability: To receive your data in a structured, machine-readable format.
  • Objection: To object to processing based on our legitimate interests.

To exercise these rights, please contact us at legal@ducflair.com.

9. Right to Lodge a Complaint

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Portuguese National Data Protection Commission at no cost to you:

  • CNPD – Comissão Nacional de Proteção de Dados
  • Address: Av. D. Carlos I, 134 - 1.º, 1200-651 Lisboa, Portugal.
  • Website: www.cnpd.pt

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we discover that we have inadvertently collected such data, we will delete it immediately. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at legal@ducflair.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the new policy on our website and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.